Cancellations & Membership Policies
Our float services are reserved especially for you. We have a 24 hour cancellation policy. Should you need to cancel your float appointment less than 24 hours prior to its start time, a fee of $39 will be charged. "No call, no shows" will be charged 100% of the services scheduled. All late cancellations after accumulating 5 will be charged 100% of the services scheduled. If you are coming in with a gift certificate for services, the certificate will be marked as used. We may refuse service if a strong odor of cigarette smoke is brought in with you and you will be charged the same as a no call/no show.
We are closed on Mondays, so Tuesday cancellations need to be done by 7:00 pm on Sunday. You can also cancel your own floats online through our online booking system as long is it's at least 24 hours in advance of the appointment.
Please check weather forecasts, especially in the winter, and reschedule your float at least 24 hours in advance if predicted bad weather would cause you to not be able to drive here for your float.
Please arrive no later than 5 minutes ahead of your scheduled appointment. Late arrivals may result in a shortened or forfeited appointment, as we can not adversely affect other guests. If you are more than 10 minutes late we may have to reschedule your float session. We may not be able to shorten your session and cannot delay the next one. If you are 5 minutes late and you have not called us to let us know, we reserve the right to give your float room away to walk-in guests. Nobody wants that, so please be on time and give us at least 24 hours notice if you need to cancel or modify your booking for any reason. Please respect our time as we will always respect yours!
Directions on how to cancel appointments
www.floatmadison.com/cancelappts
Refunds and Rescheduling
Please let us know if you are unhappy with any product or service obtained at Float Madison. We hope everyone has a great experience while they are here, and we take feedback very seriously. If there is ever an issue, we want to make it right for you!
For services received at Float Madison, please let us know of any problems as promptly as possible. Refunds for un-used floats are at your request but have a 90 day limit from time of purchase. If you cancel an appointment reservation, we will assume that you intend to re-book and will keep any prepaid service credits on your account, unless you specifically request a refund. Refunds must be handled over the phone or in person. We do not grant refunds for scheduled floats which were cancelled less than 24 hours prior to the appointments.
Most float credits and gift certificates expire five years from date of purchase.
Some of our promotional offers for discounted floats and gift certificates have a shorter expiration date which will be detailed at the time of purchase prior to purchasing. You can also refer to receipts for the expiration date or reach out to us and we'll provide it for you.
Membership Policies
Base rate of Membership is $59 which includes one 60 Minute Float.
Additional 60 minute floats and 60 minute gift cards may be purchased at a discounted rate of $39, which is automatically applied at checkout.
Members receive 20% off all retail items.
Members receive a free float on their birthday month, in addition to the monthly paid float.
Float credits can be shared with anyone.
Float credits can be transferred into gift certificates.
Unused floats rollover and don't expire for 5 years from their purchase date
We may offer complimentary extra float time when our schedule allows. We'll let you know about 1-2 hours prior to your float via text, as long as you are opted-in receiveing texts.
Memberships have a two month commitment, after which you can pause or cancel at anytime.
Memberships can be paused for up to 3 months in any given calendar year. If a Membership is paused during the month of your Birthday, you will not receive the Birthday Float. If a Membership is paused for more than 3 months in any given calendar year, the Birthday float for that year will be forfeited.